RETURN POLICY

Save time and money: measure twice, purchase once. If for any reason you would like to return your product(s), we will happily accept your return and provide store credit.

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

HOW DO I RECEIVE MY STORE CREDIT?

• Items must be returned or exchanged within 21 days of delivery. Package must be postmarked within 21 days of delivery
• All items must be brand new, unwashed, and hair-free
• Include your receipt or invoice

Send items to:

MTB PET SUPPLY

600 S. Ridgeley Dr. Unit 212

Los Angeles, CA 90036

Customer is responsible for associated shipping costs. Shipping costs from original order will not be refunded due to a return. We recommend using a tracking shipping service, as we cannot guarantee we will receive your item.

Once your return is received, inspected, and approved based on our policy above, please allow 5-7 days for processing. You will then be emailed your store credit code.

EXCLUSIONS: All items marked FINAL SALE on the product page will not be returnable.

 CAN I EXCHANGE PRODUCTS?

Due to possibility of our product(s) selling out, we will not be able to accept exchanges at this time. We recommend following the return policy above for the return of your product and then purchasing your desired size and/or color.

THE MTB PROMISE

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with situations fairly and responsibly. If you received a damaged of defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. Please email us at hello@mtbpetsupply.com.